Return & Refund Policy

Thank you for shopping with Reflections by Hope! Because our products are made to order, all sales are final.

All Sales Are Final

Returns, exchanges, and refunds are not accepted for:

• Changes of mind after placing an order.

• Incorrect size or product selections.

• Personal preference or differences in appearance from what was expected.

• Custom artwork that has already been started or completed.

Please review your order carefully before purchasing.

Custom Animal Portraits

Each custom portrait is individually created for the customer. Because of the time and work involved in creating personalized artwork, custom portrait orders are non-refundable and cannot be canceled once work has begun.

Please make sure to review your reference photos and order details carefully before submitting your order.

Fine Art Prints

All prints are made to order through our printing and fulfillment partner, Gelato. Because each print is produced specifically for your order, returns and exchanges are not accepted for changes of mind or personal preference.

Damaged, Defective, or Incorrect Orders

Although all sales are final, we want you to receive your order in good condition.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos showing the issue.

For print orders, we will work with our printing partner to review the issue and determine whether a replacement or other resolution is available.

For custom portrait orders, please contact us directly so the issue can be reviewed.

Claims are handled on a case-by-case basis. This policy does not limit any consumer rights or remedies that cannot legally be excluded.

Questions?

If you have questions about an order or this policy, please reach out through the Contact page.