Shipping Policy

Shipping and delivery times vary depending on whether you order a custom animal portrait or a fine art print. Please review the information below before placing your order.

Custom Animal Portraits

Custom portraits are hand-drawn, packaged, and shipped directly by Reflections by Hope.

Processing Time

Please allow approximately 1-6 weeks from your original order date for your portrait to be completed and shipped. Orders are completed in the order they are received.

After placing your order, your submitted photos will be reviewed. You can typically expect an email within 2-3 business days to confirm the reference photo and discuss any background preferences.

Please keep an eye on your inbox and spam folder for this email.

Shipping

Once your portrait is complete, it will be carefully packaged and shipped to the address provided at checkout.

You will receive shipping information and tracking details when your order is sent, when tracking is available.

Fine Art Prints

Fine art prints are professionally printed and fulfilled through our third-party printing partner, Gelato.

Production Time

Each print is made to order after your purchase. Production times may vary depending on the selected size, product, and fulfillment location.

Shipping

Print orders are shipped directly from Gelato's fulfillment network. Shipping methods, costs, and estimated delivery times are provided during checkout when available.

Tracking information will be provided when available.

Please note that prints ordered together with different products may arrive in separate packages or at different times.

Shipping Information & Delays

Please make sure your shipping address is correct and complete when placing your order. Reflections by Hope is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

Once an order has shipped, delivery is handled by the shipping carrier. Delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside of our control.

If your order appears to be delayed, lost, or has not arrived within the expected delivery window, please reach out so we can help look into it.

Questions?

For questions about shipping or an existing order, please use the Contact page to get in touch.